Eagle Metalcraft is seeking a highly organized and detail-oriented Production Coordinator to support the efficient flow of customer orders through the manufacturing process.

The Production Coordinator is responsible for ensuring customer orders are accurately confirmed, documented, and released to production. This position serves as a critical link between Sales, Engineering, Programming, and Manufacturing by creating complete job packets, verifying order information, and ensuring production has everything needed to begin work on schedule.

Success in this role requires exceptional attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced manufacturing environment.

Essential Responsibilities

Customer Order Management

• Review incoming customer purchase orders for completeness and accuracy.
• Confirm order details with customers when clarification is needed.
• Verify revisions, quantities, due dates, pricing, and shipping requirements.
• Communicate discrepancies to Sales or Management for resolution.

Job Creation

• Create production jobs within the ERP system (JobBOSS).
• Generate and assemble complete production travelers.
• Ensure all required documentation is included, including:
• Customer drawings
• Internal prints
• Material requirements
• Routing information
• Special customer instructions
• Certifications and quality documentation when applicable
• Ordering and kitting of hardware for floor production

Production Support

• Release accurate job packets to the production floor.
• Coordinate with Programming, Engineering, Purchasing, and Production to ensure jobs are ready for release.
• Monitor pending orders and follow up on missing information.
• Assist in prioritizing urgent customer requirements.

Documentation

• Maintain accurate production records.
• Ensure document revisions are current.
• File and organize completed job documentation.
• Support ISO and quality documentation requirements.

Communication

• Serve as a connection for customers, Sales, Engineering, and Production.
• Communicate schedule changes or order updates.
• Escalate potential issues before they impact production.

Administration Tasks:

• Greet and assist all visitors in a professional and courteous manner.
• Answer, screen, and direct incoming phone calls to the appropriate personnel.
• Manage the front desk and maintain a welcoming reception area.
• Receive, sort, and distribute incoming mail and deliveries.
• Prepare outgoing mail and coordinate shipping as needed.
• Monitor visitor sign-in procedures and notify employees of arriving guests.
• Respond to general inquiries and provide basic company information.

This is an evolving position, expected to be able to adapt to new tasks as they are assigned

Required

• High school diploma or GED.
• 2+ years in manufacturing or production administration.
• Strong computer skills.
• Excellent organizational abilities.
• Strong written and verbal communication skills.
• High attention to detail.
• Ability to prioritize multiple tasks.

Preferred

• Experience with JobBOSS or another ERP system.
• Experience reading manufacturing drawings.
• Familiarity with sheet metal or machining operations.
• Microsoft Excel proficiency.

Skills

• Organization
• Time management
• Customer service
• Problem solving
• Accuracy
• Teamwork
• Professional communication
• Multitasking

Physical Requirements

• Primarily office environment.
• Frequent walking to production areas.
• Ability to lift up to 25lbs occasionally.
• Prolonged sitting and computer work.

Performance Metrics

This role can be measured by:

• Customer order confirmation turnaround time
• Jobs released on schedule
• Traveler accuracy
• Documentation errors
• Production delays caused by paperwork
• Customer response time
• ERP data accuracy

www.eaglemetalcraft.com

Founded in 1953 as the Eagle Manufacturing Company, we began primarily as a welding shop. Equipment at that time consisted of a drill press, lathe and welding machine, and soon with the growth of the electronics industry, grew to include precision sheet metal fabrications with a specialization in aluminum fabrication and welding. This soon became the core of our business.

Anticipating our customers’ future requirements, Eagle Metalcraft expanded to include professional in-house painting, finishing and powder coating. Over the years, we’ve added state-of-the-art capital equipment to improve quality and productivity. Laser Cutting, CNC Machining and Turning centers provide customers “one-stop shopping”, and job-shop specific software enable better control and analysis of job costs and flow through.

With a focus on “old world craftsmanship,” Eagle Metalcraft has earned a reputation as a Premiere Sheet Metal Fabricator, CNC Machining and Turning company with unequaled quality and delivery. Whether you are in the Northeast or anywhere in the United States, we look forward to teaming with you to produce the highest quality precision metal products.