Associate IT Business Analyst, Manufacturing IT Operations (Onsite) at LOTTE Biologics

Information Technology
Position Type
Regular Full-Time
Location : Location
US-NY-East Syracuse
Location : Postal Code


Lotte Biologics Company Logo


We are LOTTE Biologics! A new company, built on 80 years of tradition!


We embody our core values of being Inspired by Science, Embracing Diversity, Fostering Talent, and Connecting Lives. Our mission is to be the most trusted partner in the industry, with high standards of quality and continuous innovation, to reliably deliver benefits for patients worldwide.


We deliver therapies that make a Healthier World!


In order to meet our mission, we are currently searching for an Associate IT Business Analyst which will mainly focus on the maintenance and life cycle management of the Syracuse site’s information technology systems such as SAP, ServiceNow, UKG, and Enterprise Health, among others. The role will also be responsible for performing cost/benefit analysis of the site’s current and prospective applications, recommending new or upgrading the current software  applications as well as participate in implementation planning for those software system. The Associate IT Business Analyst must be able to communicate efficiently, have strong problem-solving skills and be able to manage projects delivering with approved budget and timelines.


  • Provide technical support across the company (either in person or over the phone/e-mail)
  • Perform on-site or remote troubleshooting through diagnostic techniques and related queries in a timely manner
  • Serve as the primary administrator for multiple enterprise and site applications
  • Lead and/or perform application installs, upgrades, and configurations
  • Monitor application performance and troubleshoot issues
  • Create and maintain documentation for application administration procedures
  • Coordinate with other teams to ensure application availability and meet SLAs
  • Generate reports and dashboards for application data
  • Provide Tier 3 support for application issues
  • Stay up-to-date on application updates and industry trends
  • Oversee the implementation of IT software solutions
  • Partner with key leaders across the business to understand technology needs and work to deliver solutions that help advance the business
  • Provide information to stakeholders creating forecasts and budgets
  • Identify risks in current and proposed IT systems
  • Recommend software and hardware
  • Contribute to knowledge management as an author or reviewer as necessary
  • Work independently on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
  • Provide off-hours support on a rotating basis as needed
  • Provide ownership and accountability for Asset Life Cycle Management

Remote Position


Min Compensation

USD $60,000.00/Yr.

Max Compensation

USD $88,000.00/Yr.





  • Bachelor’s degree in Information Technology, Computer Science, Cybersecuirty or related field
  • Good understanding of Windows OS and OS related technical issues
  • Experience with cloud computing platforms (AWS, Azure, Google Cloud, etc.)
  • Project management experience
  • Experience in the biopharma industry is a plus
  • Experience with web servers (Apache, IIS, Nginx, etc) is a plus

Knowledge, Skills, Abilities:

  • Working knowledge of multiple operating systems (Linux, Windows, etc.)
  • Experience with relational databases (MySQL, Oracle, SQL Server, etc.)
  • Strong problem-solving skills, firm understanding of how to properly troubleshoot problems
  • Works on routine assignments that require basic problem resolution and escalation
  • Ability to transform business requirements into technical solutions
  • Is self-motivated, and ability to multi-task in enterprise environment
  • Highly motivated and results-driven individual capable of operating independently within standard operating procedures / methods, with moderate supervision
  • Team player with an emphasis on both knowledge sharing and learning
  • Ability to pay attention to detail, strong in data analysis and the ability to effectively analyze information and form a judgment

Work Environment: 

This position is based indoors and the employee will primarily be working with others, but also independently. This position is a team & project-based position that will require occasional shift work, weekends, and holidays. 


Physical Demands:

Work within all Site Facilities, which requires one to give a high attention to detail and on occasion to properly use Personal Protective Equipment (PPE).


Work Location:

East Syracuse, NY (onsite based position)


We believe that women, people of color, veterans and LGBTQ communities must participate in the work we do, so we strongly encourage applications from people with these identities or who are members of underrepresented communities.  If this is the work that you want to do in a culture of inclusion and excellence with the goal of making our world to be a healthier place, then please apply today! 


Company Website

Company Profile

LOTTE BIOLOGICS was established in 2022, and is headquartered in Seoul, South Korea. LOTTE BIOLOGICS entered the biologics CDMO business after acquiring Bristol Myers Squibb’s Syracuse biologics drug substance manufacturing site, as of January 1, 2023!


The newly established organization aims to become a Global Top 10 CDMO company in the biopharmaceutical industry.  With initial operations in 1948 in Japan, LOTTE has grown to become the fifth-largest conglomerate corporation in South Korea. LOTTE has various business units, including petro/fine chemicals, food, retail, hotels, electronics, construction, and IT. LOTTE has 30+ global locations across the US, Europe, and Asia.


An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.


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