Associate Director IT Operations at LOTTE Biologics

Job Locations US-NY-East Syracuse
Information Technology
Position Type
Regular Full-Time


Lotte Biologics Company Logo


We are LOTTE Biologics! A new company, built on 80 years of tradition!


We embody our core values of being Inspired by Science, Embracing Diversity, Fostering Talent, and Connecting Lives. Our mission is to be the most trusted partner in the industry, with high standards of quality and continuous innovation, to reliably deliver benefits for patients worldwide.


We deliver therapies that make a Healthier World!


To help us meet our mission LOTTE Biologics is in need of an Associate Director, IT Operations to manage the overall Operations division of our IT department, ensuring that all systems and infrastructure are available and reliable to meet the needs of the business. This role will oversee a team of IT professionals, including the Site Services, System Administrator, Network Administrators and Infrastructure Engineers. The Associate Director of IT Operations will have responsibility for IT Helpdesk, Workplace Services, Network Designs, Cloud Engineering, Telecom, Enterprise technologies and end user computing. The ideal candidate is passionate about technology and can work within a dynamic, fast-moving, entrepreneurial organization!


  • Lead an IT organization that has responsibility for day-to-day operations of the IT Operations department, ensuring that all systems are operational and available to meet the needs of the business.
  • Accountable for IT Infrastructure to ensure all systems are designed and implemented following standards, industry best practices, and regulatory requirements.
  • Collaborate with stakeholders and leadership to identify and implement technology solutions that meet business needs.
  • Own end-to-end responsibility for key applications, ensuring they are reliable, accessible, secure, and comply with applicable regulatory requirements.
  • Design technical solutions and define roadmaps for Quality IT in line with digital plant roadmap, business roadmap & global IT strategy, focusing on speed, quality, & cost.
  • Develop and manage IT Operating budgets, ensuring that resources are allocated effectively to support business objectives.
  • Manage Total Cost of Ownership and the key drivers behind them to ensure approach is cost efficient.
  • Develop and implement IT policies, procedures, and best practices to ensure that all systems are secure, compliant, and up to date.
  • Influence vendor roadmaps to align with LOTTE Biologics strategy.
  • Develop a high performing team within the IT Operations organization, ensuring employee satisfaction, engagement, and productivity.
  • Leverage ITIL management practices for managing IT services and improving IT support and service levels.
  • Develop and maintain disaster recovery and business continuity plans to ensure that critical systems can be recovered in the event of a disaster.
  • Stay up to date with emerging technologies and industry trends and recommend new solutions to improve efficiency and effectiveness of IT operations.

Remote Position





  • BS in related technical field or equivalent applicable experience
  • 7+ years of experience in an IT related role, with a minimum of 3 years in a management or leadership position.
  • Experience overseeing and collaborating with external partners and vendors
  • Experiencing managing a portfolio of applications and systems to budget across their lifecycle

 Specific Knowledge, Skills, Abilities, etc:

  • Demonstrated effective leadership skills in building high performing teams of IT professionals
  • Deep knowledge of regulatory requirements in the areas of computer system validation, data integrity, and 21CFR Part 11.
  • Knowledge and understanding of pharmaceutical manufacturing processes
  • Strong technical knowledge of IT infrastructure, including networks, servers, storage, and security.
  • Excellent communication and interpersonal skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
  • Experience with budget development and management.
  • Experience working within an organization with project management oversight and policies.
  • Experience with disaster recovery and business continuity planning.
  • Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines.
  • Knowledge and understanding in SDLC and ITIL
  • Ability to effectively lead and manage change throughout an organization
  • System and business analysis skills

We believe that women, people of color, veterans and LGBTQ communities must participate in the work we do, so we strongly encourage applications from people with these identities or who are members of underrepresented communities.  If this is the work that you want to do in a culture of inclusion and excellence with the goal of making our world to be a healthier place, then please apply today! 


Company Website

Company Profile

LOTTE BIOLOGICS was established in 2022, and is headquartered in Seoul, South Korea. LOTTE BIOLOGICS entered the biologics CDMO business after acquiring Bristol Myers Squibb’s Syracuse biologics drug substance manufacturing site, as of January 1, 2023!


The newly established organization aims to become a Global Top 10 CDMO company in the biopharmaceutical industry.  With initial operations in 1948 in Japan, LOTTE has grown to become the fifth-largest conglomerate corporation in South Korea. LOTTE has various business units, including petro/fine chemicals, food, retail, hotels, electronics, construction, and IT. LOTTE has 30+ global locations across the US, Europe, and Asia.


An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed