Infrastructure Engineer at LOTTE Biologics

Job Locations US-NY-East Syracuse
Information Technology
Position Type
Regular Full-Time


Lotte Biologics Company Logo


LOTTE Biologics, located in Syracuse, NY, is currently searching for an Infrastructure Engineer to join our Digital Plant (DP) team.  Lotte Biologics is a biological Contract Development Manufacturing Organization (CDMO) located in Syracuse, NY.  The Infrastructure Engineer would be responsible for ongoing support and maintenance of our current server hosting infrastructure along with development and expansion of systems moving forward.  The person in this role is responsible for designing, deploying, maintaining, upgrading, and securing server with all their software and hardware components. The ultimate goal of such an engineer is to design highly available and safe infrastructure solutions with disaster recovery options.


  • Manage Windows updates, assist with Exchange Management console
  • Manage IT Datacenter, Physical and Virtualized Servers, Virtualization Clustering, and SANs
  • Responsible/Accountable for server/application builds and qualifications for manufacturing applications
  • Manage Network Switches, Network Firewalls, IIS (Internet Information Services), Wireless Networks, and Gateways
  • Maintain all system backups and participate in Disaster Recovery planning and execution
  • Analyze, troubleshoot, and remediate server hardware/system related issues
  • Support existing systems - proactively manage and maintain multiple systems to ensure performance and availability
  • Work independently on assignments where considerable judgment and initiative are required in resolving problems and making choices, recommendations, or decisions
  •  Provide Level 3 support to users
  • Provide off-hours support on a rotating basis as needed
  • Collaborate with partners and customers to identify, scope, plan and execute digital modernization and asset life cycle management activities. 
  • Provides ownership and accountability for Asset Life Cycle Management within ServiceNow.
  • Lead the Design and Architecture of Manufacturing and Plant networks
  • Partners with vendors to support site Building Automation Systems Infrastructure
  • Owns Active Directory, Time synchronization with NTP, Network Domain and Domain Controllers in Windows environment
  • Install, configure, and troubleshoot computerized systems in the Manufacturing areas. Work closely with IT Specialists, Engineering, Quality Assurance, and Validation teams in assessment, recommendation and implementation of computerized system applications that supports site Business and Manufacturing processes.
  • Provides support in IT Network activities such as deployment, maintenance, and troubleshooting

Remote Position





  • Prefer a minimum of 3-5 years high level, real world IT experience.
  • AWS Solutions Architect Certification or similar.
  • Cisco CCNA or similar
  • Strong problem-solving skills, firm understanding of how to properly troubleshoot problems with as minimal client impact as possible
  • Excellent project management, verbal communication, documentation, and technical writing skills
  • Strong technical problem-solving abilities, written and verbal communication skills
  • Demonstrated success of leading effectively in a complex matrix project team environment
  • Team player with an emphasis on both knowledge sharing and learning
  • Knowledge of Windows Operating System, Domains, and Group Policies
  • Knowledge of Networking, Network Switches, Network Firewalls, IIS (Internet Information Services), Wireless Networks, and Gateways
  • Experience and/or substantial understanding of industrial IT Datacenter, Physical and Virtualized Servers, Virtualization Clustering, and SANs
  • Skilled in Active Directory, Time synchronization with NTP, Network Domain, Domain Controllers, Networks, and Databases
  • Ability to work in a diverse work environment, manage multiple priorities, and at times, be self-directed
  • Familiar with cyber security best practices and industry-standard tools
  • Experience with VPN, Routers, and Routing Protocols
  • Perform in depth systems analysis on a multitude of technology devices, operating systems and software.
  • Ability to document, create, analyze and test computer systems, programs, software.
  • Exceptional understanding of advanced networking, including on-premise enterprise-grade infrastructure, as well as cloud-based network 'appliances' and interfaces
  • In-depth, advanced understanding of the AWS/Azure ecosystem and technologies and how to apply them in reliable and efficient means are a strong plus
  • Hands-on experience with Cisco appliances, ability to work within the CLI, are a strong plus
  • Experience and understanding of the Linux operation system a major plus

Physical Demands:

Work within all Site Facilities, which requires one to give a high attention to detail and on occasion to properly use Personal Protective Equipment (PPE). 


Work Environment: 

This position is based indoors and the employee will primarily be working with others, but also independently. This position requires employee presence, on site 50-100%. This position is a team & project-based position that will require occasional shift work, weekends, and holidays.



This position requires < 5% travel


Work Location:

East Syracuse, NY

Company Website

Company Profile

LOTTE BIOLOGICS was established in 2022, and is headquartered in Seoul, South Korea. LOTTE BIOLOGICS entered the biologics CDMO business after acquiring Bristol Myers Squibb’s Syracuse biologics drug substance manufacturing site, as of January 1, 2023!


The newly established organization aims to become a Global Top 10 CDMO company in the biopharmaceutical industry.  With initial operations in 1948 in Japan, LOTTE has grown to become the fifth-largest conglomerate corporation in South Korea. LOTTE has various business units, including petro/fine chemicals, food, retail, hotels, electronics, construction, and IT. LOTTE has 30+ global locations across the US, Europe, and Asia.


An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.


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