The Eraser Company is committed to quality, continuous improvement, and providing a rewarding and challenging work environment for its employees.  We’ve been in business for over 100 years and have a clean, air conditioned, manufacturing facility.  We offer competitive pay, great benefits, and a team atmosphere. 

Benefits for Full-Time Employees Include:

• New Employee Bonus
• Medical and Dental Plans
• Company Funded Health Savings Account with an Eligible Medical Plan
• 401(k) with Company Match, Profit Sharing, and Pension Plan
• Company Paid Life Insurance
• Paid Vacation and Company Shutdowns
• Paid Holidays
• Employee Referral Bonus
• Attendance Bonus
• Educational Assistance

JOB SUMMARY

Responsible for providing administrative and customer service support to our sales team. This role will involve proactively managing customer inquiries, responding to sales requests, and providing product knowledge and sales support.

ESSENTIAL FUNCTIONS

• Support customer inquiries, provide product knowledge, and respond to sales requests in a timely manner.
• Research customer needs and provide appropriate solutions.
• Accurately record customer data and sales transactions.
• Monitor customer accounts, follow up on quotations, and track order/repair status.
• Support email marketing campaigns as well as digital advertising campaigns.
• Assist with trade show preparations, logistics, set up, staffing, and new product launches.
• Assist in training new sales staff on customer service, product knowledge, and sales techniques.
• Assist in developing and improving customer service processes and procedures.
• Assist in developing new and maintaining existing customer relationships.
• Provide feedback to management on customer service and sales performance.
• Adhere to ISO 9001 procedures and policies.

 ADDITIONAL RESPONSIBILITIES

• Occasional travel is required as business needs dictate.
• Perform other duties as required or assigned by management.

EDUCATION & EXPERIENCE

Associates Degree in related field or relevant experience

KNOWLEDGE, SKILLS & ABILITIES

• Microsoft Office Suite and Windows experience required
• Maintain a positive attitude.
• Excellent communication and customer service.
• Customer-focused mindset
• Problem solving skills.
• Must be a Team player.
• Multi-tasking and prioritization skills.

https://www.eraser.com/

The Eraser Company Inc. specializes in manufacturing machines to process cable, tubing, and wire and has served thousands of customers around the world. Our tools are proudly made in the USA, and we have been in business for more than 100 years.

Our purpose is to meet the needs of our customers by manufacturing only products that are of use and value, and to provide employees with an opportunity to progress and grow in a way that will allow them to reach their potential and improve their quality of life.