Product Testing and Customer Support at The Eraser Company Inc

Job Locations US-NY-Mattydale
Customer Service/Support
Position Type
Regular Full-Time



The Eraser Company is committed to quality, continuous improvement, and providing a rewarding and challenging work environment for its employees.  We’ve been in business for over 100 years and have a clean, air conditioned, manufacturing facility.  We offer competitive pay, great benefits, and a team atmosphere. 


Benefits for Full-Time Employees Include:

  • New Employee Bonus
  • Medical and Dental Plans
  • Company Funded Health Savings Account with an Eligible Medical Plan
  • 401(k) with Company Match, Profit Sharing, and Pension Plan
  • Company Paid Life Insurance
  • Paid Vacation and Company Shutdowns
  • Paid Holidays
  • Employee Referral Bonus
  • Attendance Bonus
  • Educational Assistance



The Product Testing and Customer Support Specialist is responsible for determining customer needs and recommending the appropriate product or solution to meet those needs in a timely manner. Provides technical support to our distributors and end users.



  • Machine process sample material including time study to determine appropriate processing method for customer application adhering to ISO procedures and policies.
  • Recommend various equipment option(s) based on customer criteria/needs.
  • Quote application and pricing for customer according to company procedures.
  • Communicate directly with customers for technical clarification of specifications/requirements.
  • Assist customers with product issues including trouble shooting, application setups & technical information.
  • Maintain lab equipment to “as new” standards by cleaning & ordering new parts when necessary.
  • Maintain a clean and organized work area daily.
  • Inspect and test products (machines) for trade shows and attend trade shows when needed.
  • Review and suggest product manual updates during product application testing/review.
  • Provide product training and assist in writing/ reviewing training material.
  • Participate actively as a member of the New Product Development Team.


  • Perform other duties as required or assigned by management.
  • Must be capable / willing to travel to support sales efforts.



  • Associate Degree OR High School Diploma with related work experience.
  • 1-3 years customer service experience in a manufacturing environment preferred


  • CRM/contact mgmt. software preferred
  • Mechanical/electronic technology experience preferred
  • Microsoft Office Suite
  • Precision measurement tool use
  • Analytical skills
  • Well organized including attention to detail
  • Excellent oral and written communication skills
  • Customer service skills
  • Blueprint and schematic reading skills
  • Collaboration / teamwork skills
  • Ability to multitask effectively

Company Website

Company Profile

The Eraser Company Inc. specializes in manufacturing machines to process cable, tubing, and wire and has served thousands of customers around the world. Our tools are proudly made in the USA, and we have been in business for more than 100 years.


Our purpose is to meet the needs of our customers by manufacturing only products that are of use and value, and to provide employees with an opportunity to progress and grow in a way that will allow them to reach their potential and improve their quality of life.


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